The Pattern Cloud (TPC) is a platform for studio and individual pattern designers. It provides a fully customizable website service where you can showcase and sell designs online, track customer interactions, and simplify operations.

The Backend or admin site is where you manage your studio’s designs, sales, invoices, high-resolution files, stock, user accounts, and pricing.

The Frontend is the customer-facing side where buyers log in to view and purchase designs.

This is the link to the Backend (Admin Panel): admin.thepatterncloud.com

Your credentials (username and password) were shared in the initial email you received when your account was created.

Decide how you want to host your site:

Follow this checklist to get your site ready for launch. Once complete, email us and we’ll activate it.

Still having trouble? Contact us at [email protected] with a clear description of the issue.

Some customers may encounter issues accessing your website due to firewalls, particularly those in large organizations with strict IT security policies.

To download the app, open the App Store on your iPad and search for "The Pattern Cloud." Log in using your backend credentials.

The app is free to download and is available for studios on the Professional plan and above.

This may occur if you are using a subdomain of your main domain to host your type B website. Please contact us to arrange for an SSL security certificate for your domain.

Rest assured, your site is secure:

Currently, the platform is optimized for portrait format. Landscape images will appear as stripes.

To effectively manage alternative colourways, we recommend uploading one main colourway and then adding additional versions within the same design. Here's how to do it:

This method ensures that all colour variations are grouped under the same design, making it easier for buyers to view and compare options.

Optional: If you wish to charge an extra fee for alternative colourways, you can specify this in the text box.

Half-drop repeats aren’t currently supported. However, you don’t need to use the product templates provided by the system in this case. Instead, you can create your own mockup and upload it in JPEG format alongside the thumbnail in the same upload.

3D Fabric Mapping is a video preview that shows your pattern on a plain fabric swatch. It adds depth and subtle movement to the flat design, helping you visualize how the pattern could look on real fabric—making it easier to evaluate scale, texture, and overall effect before production.

The number of 3D Fabric Mappings you can generate each month depends on your subscription plan:

These limits reset every month, giving you fresh opportunities to preview your designs in motion.

Creating a PDF pinboard for a customer allows you to share a curated selection of designs in a secure, professional format. Here’s how to do it:

Check out the step-by-step video tutorial, and don’t worry—you’ll also find detailed written instructions to guide you through.

⚠️ Note: This feature is an add-on for VIP customers and is not available to all customers by default. You may choose to enable it for specific clients, agents, or high-value customers.

Once the PDF is ready, you can share it directly with your customer. This method is perfect for:

You can view a history of designs that have been printed or downloaded as PDFs from your account. This feature also tracks activity for customers who have access to it, providing insights into what they’ve printed or saved.

By following these steps, you can easily create and share pinboards as PDFs, helping your customers make design selections securely and professionally.

We recommend setting up a customer account to access the Frontend of your site and view your designs as they appear to customer.
For the best experience, please use a different email address than the one you use for the backend (admin panel).

Yes, you can add customers via the Customer Tab in the backend of your site. Simply click the Add New Customer button. Note that customers must be added one at a time.

We recommend encouraging customers to register themselves whenever possible. This ensures their information is up-to-date, and they can set their own password.

No, once a customer account is active, the customer has 24/7 access to your website.

Each customer can create up to 10 pinboards, with a maximum of 50 designs per pinboard. Keep in mind that generating a PDF may take longer when a pinboard contains many designs.

⚠️ Please note: customers need VIP access to use the PDF creation feature.

Yes. Access to your site is limited to registered customers, and you can monitor their interactions through detailed activity logs available in each customer profile.

Logged actions include sign-up, logins, design views, downloads, items added to basket, and general daily activity. This feature gives you valuable insights into how customers interact with your designs.

👉 For more details, please refer to Tips & Tricks to learn how to make the most of this feature.

To show your VAT number on your invoices, enter it in the three bank detail fields. This will ensure it appears at the footer of your invoice.

Yes, you can! In the Backend under Studio Website > Appearance, you’ll find fields to add bank account details for up to three currencies: USD ($), GBP (£), and EUR (€).

These fields are simple text boxes, allowing for flexibility. For example:

This way, you can provide alternate payment options if needed.

Rest assured, your site is secure:

Your files are securely stored on industry-standard Amazon AWS servers, renowned for their reliability and durability in object storage. The data is hosted on a separate remote server. Both servers are regularly backed up; however, we strongly recommend maintaining offline copies of your files and data for added security.

Yes, when a design is marked as sold (e.g., added to an invoice), it will immediately disappear from your site’s front end and be marked as sold in the backend.

Go to the Appearance tab in the backend:

Under the Content tab, you’ll find three documents to review and update:

If you’re using Option A, upload a few images to create your home page.

Go to the Payment tab and select your preferred platform for processing credit card payments:

In the Set Live tab, once all six tasks have green checkmarks, your site is ready to launch! Simply email us, and we’ll take care of the rest.

You have two options for setting up your domain:

Example: yourstudio.thepatterncloud.com

Here’s how to configure this:

If you choose Option 1 for faster setup, don’t worry—you can switch to Option 2 later when your subdomain is ready.

Stripe is our recommended payment provider for processing credit card payments through your website. Here’s a step-by-step guide to setting up your Stripe account:

If you’d like to set up PayPal as a payment method on your website, you’ll first need to retrieve your Sandbox Client ID/Secret and Live Client ID/Secret. Just follow the steps below: