The Pattern Cloud (TPC) is a platform for studios and individual pattern designers. It offers a fully customizable website where you can showcase and sell your designs, track customer interactions, and streamline day-to-day operations.

The Design Agent (TDA) is an exclusive marketplace for studios using The Pattern Cloud. It brings together designs from participating studios in a curated space for buyers to browse and purchase from multiple collections.

Studios can use TPC as a standalone platform to run their own site, or choose to join TDA to gain visibility in a shared buyer marketplace. Participation in TDA is optional.

This is your admin panel, where you manage designs, customers, sales, pricing, invoices, and more.

This is your customer-facing site, where buyers log in, browse your collections, and make purchases.

Use this link to access your admin panel (Backend): admin.thepatterncloud.com

👉 Ready to setup your site? Check out our Pattern Cloud User's Manual

We currently offer four plans for studios:

All plans are on an annual contract and billed monthly. Each plan includes different storage, upload limits, designer access, and support features.

📌 Check this link to see full pricing and plan details.

Yes! We offer a dedicated Agent plan designed for agents who represent multiple studios. This plan includes tools to manage multiple studio accounts, all in one place.

If you're interested, check this link and select the Agent tab to see full details.

All plans are yearly contracts, but you can choose to be billed monthly or annually. After the first year is completed, the contract automatically continues on a monthly basis unless you cancel.

Yes! If your needs grow, you can upgrade to a higher-tier plan at any time. Just contact support and we’ll assist you.

All subscriptions are subject to an annual contract. After the first year, the contract automatically rolls into a monthly plan. If you'd like to cancel, just send us an email with at least 30 days' notice. Your subscription will stay active until the end of your current billing period.

Yes! Our Graduate Plan is designed specifically for recent graduates who are ready to launch their studio and take the next step in their textile design journey. We’re passionate about supporting new voices, from their first upload to their first sale (and beyond).

👉 Contact us to learn more about the Graduate Plan and how it can help you get started.

Still having trouble? Contact us at [email protected] with a clear description of the issue.

Some customers may encounter issues accessing your website due to firewalls, particularly those in large organizations with strict IT security policies.

Decide how you want to host your site:

If you choose Option 1 for faster setup, don’t worry, you can switch to Option 2 later when your subdomain is ready.

You have two options for setting up your domain:

Example: yourstudio.thepatterncloud.com

In the Set Live tab, once all six tasks show green checkmarks, your site is ready to go! Just send us an email, and we’ll take care of the rest.

Here’s a quick checklist to make sure everything important is done:

✅ Choose your site option (custom domain or TPC subdomain)

✅ Customize your site’s appearance and add your bank details

✅ Update your Cookie Policy, Terms & Conditions, and Privacy Policy

✅ (Option A users only) Upload your homepage images

✅ Choose your payment gateway (Stripe, PayPal, or Invoice)

To download the app, open the App Store on your iPad and search for "The Pattern Cloud." Log in using your backend credentials.

The app is free to download and is available for studios on the Professional plan and above.

This may occur if you are using a subdomain of your main domain to host your type B website. Please contact us to arrange for an SSL security certificate for your domain.

Rest assured, your site is secure:

Currently, the platform is optimized for portrait format. Landscape images will appear as stripes.

To effectively manage alternative colorways, we recommend uploading one main colorways and then adding additional versions within the same design. Here's how to do it:

This method ensures that all colour variations are grouped under the same design, making it easier for buyers to view and compare options.

Optional: If you wish to charge an extra fee for alternative colorways, you can specify this in the text box.

Half-drop repeats aren’t currently supported. However, you don’t need to use the product templates provided by the system in this case. Instead, you can create your own mockup and upload it in JPEG format alongside the thumbnail in the same upload.

3D Fabric Mapping is a video preview that shows your pattern on a plain fabric swatch. It adds depth and subtle movement to the flat design, helping you visualize how the pattern could look on real fabric.

The number of 3D Fabric Mappings you can generate each month depends on your subscription plan:

These limits reset every month, giving you fresh opportunities to preview your designs in motion.

Creating a PDF pinboard for a customer allows you to share a curated selection of designs in a secure, professional format. Here’s how to do it:

Check out the step-by-step video tutorial, and don’t worry—you’ll also find detailed written instructions to guide you through.

⚠️ Note: This feature is an add-on for VIP customers and is not available to all customers by default. You may choose to enable it for specific clients, agents, or high-value customers.

Once the PDF is ready, you can share it directly with your customer. This method is perfect for:

You can view a history of designs that have been printed or downloaded as PDFs from your account. This feature also tracks activity for customers who have access to it, providing insights into what they’ve printed or saved.

By following these steps, you can easily create and share pinboards as PDFs, helping your customers make design selections securely and professionally.

We recommend setting up a customer account to access the Frontend of your site and view your designs as they appear to customer.
For the best experience, please use a different email address than the one you use for the backend (admin panel).

Yes, you can add customers via the Customer Tab in the backend of your site. Simply click the Add New Customer button. Note that customers must be added one at a time.

We recommend encouraging customers to register themselves whenever possible. This ensures their information is up-to-date, and they can set their own password.

No, once a customer account is active, the customer has 24/7 access to your website.

Each customer can create up to 10 pinboards, with a maximum of 50 designs per pinboard. Keep in mind that generating a PDF may take longer when a pinboard contains many designs.

⚠️ Please note: customers need VIP access to use the PDF creation feature.

Yes. Access to your site is limited to registered customers, and you can monitor their interactions through detailed activity logs available in each customer profile.

Logged actions include sign-up, logins, design views, downloads, items added to basket, and general daily activity. This feature gives you valuable insights into how customers interact with your designs.

👉 For more details, please refer to Know Your Customers Better: Activity Logs to learn how to make the most of this feature.

Customers can pay using the options you’ve enabled in your settings. This includes:

The available checkout methods will be shown based on your studio's configuration and the customer's account permissions.

To show your VAT number on your invoices, enter it in the three bank detail fields. This will ensure it appears at the footer of your invoice.

Yes, you can! In the Backend under Studio Website > Appearance, you’ll find fields to add bank account details for up to three currencies: USD ($), GBP (£), and EUR (€).

These fields are simple text boxes, allowing for flexibility. For example:

This way, you can provide alternate payment options if needed.

Rest assured, your site is secure:

Your files are securely stored on industry-standard Amazon AWS servers, renowned for their reliability and durability in object storage. The data is hosted on a separate remote server. Both servers are regularly backed up; however, we strongly recommend maintaining offline copies of your files and data for added security.

Yes, when a design is marked as sold (e.g., added to an invoice), it will immediately disappear from your site’s front end and be marked as sold in the backend.