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Upload and download high-res files

How to add a high-res file to a design, and how to download or delete it.

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Written by Sophie Mcdonald

Your high-res file is the full-size file a customer gets when they buy a design. This guide shows you how to add it to a design, and how to download it yourself.

Add a high-res file to a design

  1. Open Design Management, then Stock, and click your design.

  2. At the top of the page, click High-Res Files.

  3. Drag your file into Upload High-Resolution File, or click it to choose the file. You can use PSD, AI, TIF, TIFF, PDF, EPS or ZIP files.

The design page with the High-Res Files button
The High-Resolution Files window with Upload High-Resolution File and the supported formats

When it has uploaded, it's listed under Uploaded Files.

Download or delete a high-res file

In the High-Res Files window, click the Download arrow to save a copy, or the Delete bin to remove it.

Uploaded Files with the high-res file, Download and Delete

In Stock, a design with a high-res file also shows Download when you point at it.

A design in Stock showing Download

Tip: add high-res files as you upload

When you upload your designs, give the PSD or TIF the same name as the JPEG (for example, design01.psd and design01.jpg), and it's added to the design for you.

The Uploads instructions: PSD and JPEG files with the same filename are paired

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